Grievance Redressal

• A project: construction, specification, possession, documentation, or the conduct of anyone acting for the group.
• A society redevelopment: transit rent, timelines, or the development agreement's performance.
• This website: content that is wrong, an image used incorrectly, or an accessibility problem that stops you using a page.
• Data: a request to correct or delete an enquiry you sent the group.

Write to rmo@vakratundagroup.com with "Grievance" in the subject line, or by post to the Grievance Officer at Vakratunda Group, 2505, Prestige Turf Towers, Turf Estate, 315, Shakti Mills Ln, Mahalakshmi, Mumbai, Maharashtra 400011, India.

• Your name, and an address or number we can reply to.
• The project, unit or page the complaint concerns.
• What happened, with dates, and what you would like done about it.
• Copies of anything relevant — an agreement, a letter, a photograph, a screenshot.

Complaints are received by the group's Grievance Officer, who is responsible for acknowledging them, having them investigated, and replying to you.

⚠️ The officer's name is to be appointed and published here before this site goes live, as required under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. Until then, correspondence addressed to the Grievance Officer at the address above reaches the office.

• Acknowledgement within 48 hours of receipt, with a reference number.
• An initial substantive response within 15 days, or an explanation of what is still being checked and by when.
• Resolution within 30 days of receipt wherever the matter is within the group's control.
• If a matter needs longer — a site investigation, or a third party's input — you are told why, and given a date.

Ask for the matter to be escalated within the group, in writing, and it will be reviewed by someone who was not involved in the original response.

You may also take a project complaint to the Maharashtra Real Estate Regulatory Authority at maharera.maharashtra.gov.in, or to any other forum available to you under law. Using this procedure does not affect that right, and does not extend any limitation period that applies to it.

Complaints and their correspondence are retained for as long as the law requires and for as long as the matter or the project it concerns remains open. You may ask what is held about you, and ask for it to be corrected.